In this inspiring keynote, Ram Khandelwal—CEO and Founder of Heart Health India Foundation, and a heart patient himself—shares a deeply personal and transformative perspective on how cultural change is essential to implementing value-based healthcare. Drawing from both lived experience and grassroots work, he explores three core shifts: moving from data to dialogue by integrating narrative outcomes and patient-led priorities alongside clinical metrics; building cultural trust through decentralized care models that empower communities, especially in diverse settings like India; and co-designing healthcare solutions with patients, not for them, to foster shared ownership, better outcomes, and dignity in care. Ram argues that embracing these cultural shifts is not optional—it’s foundational to making VBHC truly patient-centered and sustainable.

Transforming the global vision of VBHC into reality requires tailoring its principles to meet local challenges, while preserving standardisation and comparability. In this session, experts will explore how healthcare systems and organisations can adapt VBHC strategies to fit regional realities—leveraging available resources and budgets, aligning with local cultural norms, and communicating effectively in the local language. This approach ensures that the transformation is both sustainable and widely accepted, fostering strong stakeholder buy-in.

Speakers will share their experience of overcoming the challenges of implementing a massive cultural shift, navigating local healthcare pressures, and maintaining a relentless focus on improving patient outcomes while reducing costs.

Healthcare systems are under increasing pressure to improve patient outcomes while ensuring long-term sustainability. But how can we move beyond traditional fee-for-service models and create a system that truly rewards better health outcomes for patients?

This session explores how payers, regulators, and policymakers can build trust and collaboration to take a systems-wide approach to healthcare financing. Experts will share bold strategies for redesigning payment models, aligning stakeholders, and embedding meaningful incentives that drive real, measurable change—moving beyond theory into action.

Networking Bingo

18.15 – 19.00 BST| IST

Looking to break the ice and expand your network in a fun and engaging way? This interactive activity is designed to spark conversations, share experiences, and build meaningful connections. Whether you're a first-time attendee or a seasoned expert, this interactive activity makes networking easy, productive, and fun. Don’t miss out!

This annual address is delivered by a selected nominee who represents the principles of VBHC in practice and whose impact on the field is a notable example of the vision of ICHOM’s founders, especially Professor Michael E. Porter. Nominated by peers, the Lectureship awardee selects and delivers an address on a topic of their choosing that complements the theme of ICHOM Conference.

Building on the insights from Day 1’s plenary discussion on incentives, this interactive peer session tackles one of the biggest challenges in VBHC: how do we successfully traverse the “fail to scale” chasm?  ?

This session brings together stakeholders who have successfully implemented outcomes measurement - both CROMs and PROMs – within their own healthcare systems to share what works and what doesn’t. Offering real-world examples, speakers will share proven frameworks, essential tools, and actionable strategies for sustainable integration and buy in from all levels to turn pilots into lasting change and impact.

This session will explore GluCare’s bold commitment to transparency and outcomes reporting as a core strategy to validate its innovative hybrid care model. As the first facility in the world to receive ICHOM accreditation, GluCare will share the driving forces behind its decision to implement the ICHOM Standard Set and how this decision became a turning point in demonstrating the superiority of its approach over traditional care. Learn how outcomes reporting wasn’t just a compliance exercise—but a strategic imperative to prove value, earn trust, and scale a model built for the future of healthcare.

As health systems navigate a world of constant disruption—shifting policies, regulatory changes, pandemics, conflicts, and surging refugee needs—ensuring high-quality, sustainable care has never been more challenging. This session will dive into how VBHC can be a game-changer, equipping health systems with the resilience, efficiency, and adaptability needed to thrive in times of crisis while delivering better patient outcomes.

Experts will explore:

• How VBHC can help health systems adapt to policy changes, such as those seen during Trump’s presidency, and their impact on healthcare quality and access.
• Strategies to manage surging healthcare needs during conflicts, refugee movements, and other large-scale disruptions.
• Lessons from COVID-19 - how VBHC principles can enhance efficiency under pressure while ensuring equitable access to care across all regions.
• Approaches to maintaining quality outcomes despite workforce shortages and financial constraints.