
How do we shift mindsets and systems to embrace accountability, transparency, and continuous learning?

What does value-based care look like in practice, and what lessons can we take from global leaders?

How do we move beyond feedback and bring the patient voice into every level of care design?

Which financial structures actually drive better outcomes and how do we scale them?

How can organizations turn data into insight and insight into measurable impact?
The European Medical Center (EMC) stands as a center of excellence, with a primary focus on spine and orthopedic surgery.
Since its inception in 2022, in Jeddah KSA, the EMC is a concept in healthcare transformation, in fact it is an integrated practice unit for Orthopedic and Spine surgery, and this allowed us to position ourselves as a leading institution for Orthopedic and Spine surgery in Jeddah. Applying in our core practice the value-based healthcare (VBHC) principles, our center has assembled a multidisciplinary team of surgeons, physicians, nurses, physiotherapists, and IT professionals, to offer the best patient journey.
Guided by the ICHOM guidelines, the team diligently collects data from participating patients to enhance care quality. Patient-reported outcome measures (PROMs) and clinician-reported outcome measures (CROMs) are systematically gathered based on these guidelines, to ensure a comprehensive assessment and improvement of patient outcomes. Regular follow-ups conducted by our orthopedic specialists and surgeons ensure that the process remains consistent and accurate, further solidifying EMC’s reputation as a premier institution for Orthopedic and Spine care.
Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. Through breakthrough technologies, world-class evidence and partnerships with clinicians and healthcare stakeholders, our employees are inspired by our patient-focused culture to deliver life-changing innovations to those who need them most. Discover more at www.edwards.com and follow us on LinkedIn, Facebook , Instagram and YouTube.
CAPADEV’s delivery model and platform drive measurable capability building and project-based implementation.
Capadev is proud to be ICHOM’s knowledge partner since 2018 with extensive track record in applied training, implementation support, accreditation, and the collection, analysis and benchmarking of outcomes. As ICHOM’s only accreditation partner, Capadev has been co-developing and improving the accreditation system together with its processes and toolkits. Through this collaboration, Capadev actively contributes to ICHOM’s ongoing efforts to improve global healthcare outcomes and provides both guidance as well as recognition for healthcare organizations in across the main VBHC progress milestones.
Capadev partners with providers, payers, industry, and regulators to deliver Value-Based Healthcare initiatives through end-to-end solutions addressed the four main facets and challenges of VBHC Implementation:
Applied Academy: integrated competency-driven VBHC learning journeys tailored to enable subsequent implementation
Implementation: expert and consulting “mentoring” VBHC initiatives delivery from design, outcomes rollout, analytics, the transition to value-based agreements, and the improvement of outcomes
Accreditation and Audits: Assisting organizations in achieving ICHOM Accreditation readiness, and in auditing and ascertaining outcomes data quality
VBHC Hub: Enabling outcomes collection, analytics and benchmarking, in addition to collaboration amongst stakeholders to drive measurable improvements in value.
Leveraging a globally recognized methodology, the hospital evaluates patient-centered outcomes that are most meaningful to them, ensuring a seamless integration of quality and efficiency. This partnership underscores the hospital’s dedication to delivering exceptional care, enhancing the patient experience, and fostering continuous improvement in alignment with international standards of high-performance healthcare.
Lime Health leads the charge in transforming the healthcare landscape through its pioneering use of patient-reported data via an innovative cloud-based platform. Tailored specifically for healthcare organizations, Lime actively enhances patient engagement, experiences, and outcomes. By seamlessly integrating with existing EHR systems, Lime streamlines the delivery of essential patient learning content, PREMs, and PROMs, ensuring more personalized, proactive care experiences. This value-driven approach empowers care teams with actionable insights, fostering informed, involved patient journeys. Lime Health’s commitment to leveraging technology for optimized care delivery results in improved experiences and outcomes, and greater cost efficiency, helping shape the future of healthcare worldwide.
Insider CX is a customer experience consultancy that helps organisations design, deliver, and scale meaningful, human-centred experiences. Combining strategic insight with practical execution, Insider CX works with healthcare providers, insurers, and purpose-driven organisations to understand what matters most to customers, patients, and stakeholders. Their approach blends qualitative insight, journey mapping, service design, and change management to translate feedback into measurable improvement. With a strong focus on outcomes, culture, and capability building, Insider CX supports organisations to move beyond measurement alone- embedding customer experience into everyday decision-making and driving sustainable impact across services, teams, and systems.







